faq

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Frequent Questions

Do I need to be in Canada to work with you?

Definitely not! While we are happy to meet you face to face we have clients all over the world. We can work remotely, have video conferencing with screen sharing plus send and receive all the resources needed.

How much does it cost for a new website?

There is no single answer to this question. It really depends on the needs of your project. Every website is unique and requires different functionalities; we design and develop custom websites specifically for you or your business. We will ask a lot of questions to assess your needs and quote based on that assessment. Most of our sites cost between $1,000 and $5,000, but can be more or less depending on needs.

How long does it take?

It usually depends on the client more than us. We are often waiting for the client to provide us with certain requirements. On average, we aim for a five to eight week turnaround. How much input you can provide during the initial stages, your responsiveness with feedback, how soon the content is delivered – all this affects the speed of completion. The functionality needs can also be a factor – the more complex the site the more time to develop.

Do you only do web design?

We are a full service creative agency. That means in addition to Web Design and Development we also do graphic design, printing, brand identity, logo design, and more.

I have a Facebook page why do I need a website?

Studies have shown that having a decent website gives credibility to your brand, services and products. GE Capital Retail Finance’s Annual Major Purchase Shopper Study revealed that 81% of shoppers do online research before making a purchase, with 61% going directly to the retailer’s website to check out various product details; such as warranty, pricing, availability, and shipping information. Having a Facebook page is also important but it doesn’t give a good impression of what your company is about, or make it easy to find information that one might be searching for before purchasing a product or service. Not to mention the obvious but some people aren’t on Facebook and you don’t want to miss out on potential customers either. 

What is Search Engine Optimization (SEO) and why do I need it?

When someone searches on Google, Bing or any search engine a list of results appears. SEO makes it more likely for your site to be at the top of that list for the key phrases you want to target. For example, if you have a dental clinic in Montreal we would target people searching for “Montreal Dentist” or “Dental Clinic in Montreal” to have your website appear at the top of the results. Furthermore, we want the Title and Description to be well written to entice potential customers to click on it and go to your site. Search Engine Optimization is a long term investment because it can take time to get results usually it takes 4-6 months of work before you see the real returns. SEO is usually ongoing work since there is always competition and even if we manage to get you to the top of Google, if we don’t maintain your ranking may slip over time. However, it is a vital digital marketing tool and worthwhile investment. It gives you increased visibility, authority, more web traffic and a better user experience for your customers.

Can you maintain my site for me?

We would love to! Check out our Monthly Website Packages for a full service solution that includes updates and maintenance. Or contact us for a free estimate of what a service agreement would look like for your existing site.

Will my website be mobile-friendly?

Having a mobile-friendly website is more important than ever which is why all our sites are built to be responsive. That means they respond to fit the screen size that they are being viewed on. We work hard to make sure your site looks good on a variety of devices.

Who creates the content for my site?

Usually that is you. You are the expert on your business. Generally speaking it’s best if it comes from you. However, if you need help, we can recommend copywriters who can help clean up, or write, original content for you at an additional cost. We also have translators and photographers should you need.

What hosting should I get?

Web hosting is extremely important! When it comes to hosting, you get what you pay for. We offer several different levels of web hosting depending on what your needs are. If you’re not sure what is write for you we’ll be happy to help you figure out which option is best for you and explain why.

Do you offer Social Media Management?

Yes! Our social media experts will evaluate your existing accounts, or create them if you don’t have yet. We will then suggest a posting schedule and strategy to jump start your social media presence. We can create posts and respond to people for your business.

What payment methods do you accept?

We accept:

  • Credit Cards (MasterCard, Visa, American Express)
  • Interac E-Transfers
  • PayPal
  • Cheques
  • Bank Transfers
  • Cash
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    Our Standards

    Quality Over Quantity

    OK Design is not a status-quo factory to push out pre-built templates. We focus on fewer projects to ensure that the quality of our work stays golden.

    Create Relationships

    OK Design was founded to create relationships with people. We want to work with like-minded people passionate about what they do.

    Make It Better

    We see every obstacle in a project as a challenge. We make sure that we build truly unique solutions and that our services tell your story. We’re always looking to one-up ourselves.

    Transparency

    We pride ourselves in our honesty and accountability. We’re forthcoming when it comes to our commitments, timeframes, and deliverables.

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