{"id":8207,"date":"2024-07-20T15:19:01","date_gmt":"2024-07-20T15:19:01","guid":{"rendered":"https:\/\/tup.kxe.temporary.site\/helping-our-customers-through-the-crowdstrike-outage\/"},"modified":"2024-07-20T15:19:01","modified_gmt":"2024-07-20T15:19:01","slug":"helping-our-customers-through-the-crowdstrike-outage","status":"publish","type":"post","link":"https:\/\/okdesign.ca\/en\/helping-our-customers-through-the-crowdstrike-outage\/","title":{"rendered":"Helping our customers through the CrowdStrike outage"},"content":{"rendered":"<p> <br \/>\n<\/p>\n<div>\n<p><span data-contrast=\"auto\">On July 18, CrowdStrike, an independent cybersecurity company, released a software <\/span><a rel=\"nofollow\" href=\"https:\/\/www.crowdstrike.com\/blog\/our-statement-on-todays-outage\/\"><span data-contrast=\"none\">update<\/span><\/a><span data-contrast=\"auto\"> that began impacting IT systems globally. Although this was not a Microsoft incident, given it impacts our ecosystem, we want to provide an update on the steps we\u2019ve taken with CrowdStrike and others to remediate and support our customers.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Since this event began, we\u2019ve maintained ongoing communication with our customers, CrowdStrike and external developers to collect information and expedite solutions. We recognize the disruption this problem has caused for businesses and in the daily routines of many individuals. Our focus is providing customers with technical guidance and support to safely bring disrupted systems back online. Steps taken have included:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Engaging with CrowdStrike to automate their work on developing a solution.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-contrast=\"auto\">CrowdStrike has recommended a <\/span><a rel=\"nofollow\" href=\"https:\/\/www.crowdstrike.com\/wp-content\/uploads\/2024\/07\/Tech-Alert-Windows-crashes-related-to-Falcon-Sensor-2024-07-19.pdf\"><span data-contrast=\"none\">workaround<\/span><\/a><span data-contrast=\"auto\"> to address this issue and has also issued a <\/span><a rel=\"nofollow\" href=\"https:\/\/www.crowdstrike.com\/blog\/statement-on-falcon-content-update-for-windows-hosts\/\"><span data-contrast=\"none\">public statement.<\/span><\/a><span data-contrast=\"auto\"> Instructions to remedy the situation on Windows endpoints were posted on the <\/span><a rel=\"nofollow\" href=\"https:\/\/learn.microsoft.com\/en-us\/windows\/release-health\/windows-message-center#3353\"><span data-contrast=\"none\">Windows Message Center<\/span><\/a><span data-contrast=\"auto\">.\u202f<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Deploying hundreds of Microsoft engineers and experts to work directly with customers to restore services.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Collaborating with other cloud providers and stakeholders, including Google Cloud Platform (GCP) and Amazon Web Services (AWS), to share awareness on the state of impact we are each seeing across the industry and inform ongoing conversations with CrowdStrike and customers.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">Quickly posting manual remediation documentation and scripts found <a rel=\"nofollow\" href=\"https:\/\/support.microsoft.com\/en-us\/topic\/b1c700e0-7317-4e95-aeee-5d67dd35b92f\">here<\/a>.<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Keeping customers informed of the latest status on the incident through the Azure Status Dashboard <\/span><a rel=\"nofollow\" href=\"https:\/\/azure.status.microsoft\/en-gb\/status\"><span data-contrast=\"none\">here<\/span><\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">We\u2019re working around the clock and providing ongoing updates and support. Additionally, CrowdStrike has helped us develop a scalable solution that will help Microsoft\u2019s Azure infrastructure accelerate a fix for CrowdStrike\u2019s faulty update. We have also worked with both AWS and GCP to collaborate on the most effective approaches.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">While software updates may occasionally cause disturbances, significant incidents like the CrowdStrike event are infrequent. We currently estimate that CrowdStrike\u2019s update affected 8.5 million Windows devices, or less than one percent of all Windows machines. While the percentage was small, the broad economic and societal impacts reflect the use of CrowdStrike by enterprises that run many critical services.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This incident demonstrates the interconnected nature of our broad ecosystem \u2014 global cloud providers, software platforms, security vendors and other software vendors, and customers. It\u2019s also a reminder of how important it is for all of us across the tech ecosystem to prioritize operating with safe deployment and disaster recovery using the mechanisms that exist. As we\u2019ve seen over the last two days, we learn, recover and move forward most effectively when we collaborate and work together. We appreciate the cooperation and collaboration of our entire sector, and we will continue to update with learnings and next steps.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<\/p><\/div>\n<p><script type=\"text\/javascript\">\n\tfunction msPixelsInit() {\n\t\t\t\t_linkedin_partner_id = \"7850\";\nwindow._linkedin_data_partner_ids = window._linkedin_data_partner_ids || [];\nwindow._linkedin_data_partner_ids.push(_linkedin_partner_id);\n(function(l) {\nif (!l){window.lintrk = function(a,b){window.lintrk.q.push([a,b])};\nwindow.lintrk.q=[]}\nvar s = document.getElementsByTagName(\"script\")[0];\nvar b = document.createElement(\"script\");\nb.type = \"text\/javascript\";b.async = true;\nb.src = https:\/\/snap.licdn.com\/li.lms-analytics\/insight.min.js;\ns.parentNode.insertBefore(b, s);})(window.lintrk);\t\t\t\t!function(f,b,e,v,n,t,s)\n{if(f.fbq)return;n=f.fbq=function(){n.callMethod?\nn.callMethod.apply(n,arguments):n.queue.push(arguments)};\nif(!f._fbq)f._fbq=n;n.push=n;n.loaded=!0;n.version='2.0';\nn.queue=[];t=b.createElement(e);t.async=!0;\nt.src=v;s=b.getElementsByTagName(e)[0];\ns.parentNode.insertBefore(t,s)}(window, document,'script',\n'https:\/\/connect.facebook.net\/en_US\/fbevents.js');\nfbq('init', '1770559986549030');\nfbq('track', 'PageView');\t\t\t}\n\tif (typeof mscc === 'undefined' || mscc.hasConsent()) {\n\t\tmsPixelsInit();\n\t}\n<\/script><br \/>\n<br \/><br \/>\n<br \/><a href=\"https:\/\/blogs.microsoft.com\/blog\/2024\/07\/20\/helping-our-customers-through-the-crowdstrike-outage\/\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>On July 18, CrowdStrike, an independent cybersecurity company, released a software update that began impacting IT systems globally. Although this was not a Microsoft incident, given it impacts our ecosystem, we want to provide an update on the steps we\u2019ve taken with CrowdStrike and others to remediate and support our customers.\u00a0 Since this event began, [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[5],"tags":[],"class_list":["post-8207","post","type-post","status-publish","format-standard","hentry","category-agency"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Helping our customers through the CrowdStrike outage - OK Design<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/okdesign.ca\/en\/helping-our-customers-through-the-crowdstrike-outage\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Helping our customers through the CrowdStrike outage\" \/>\n<meta property=\"og:description\" content=\"On July 18, CrowdStrike, an independent cybersecurity company, released a software update that began impacting IT systems globally. 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