{"id":8438,"date":"2024-08-14T18:30:10","date_gmt":"2024-08-14T18:30:10","guid":{"rendered":"https:\/\/tup.kxe.temporary.site\/email-marketers-sharpen-deliverability-tactics-at-mailcon\/"},"modified":"2024-08-14T18:30:10","modified_gmt":"2024-08-14T18:30:10","slug":"email-marketers-sharpen-deliverability-tactics-at-mailcon","status":"publish","type":"post","link":"https:\/\/okdesign.ca\/en\/email-marketers-sharpen-deliverability-tactics-at-mailcon\/","title":{"rendered":"Email marketers sharpen deliverability tactics at MailCon"},"content":{"rendered":"<p> <br \/>\n<\/p>\n<div>\n<figure class=\"wp-block-image size-large is-style-default\"><img data-recalc-dims=\"1\" fetchpriority=\"high\" fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"450\" alt=\"MailCon 2024 keynote talk in New York.\" class=\"wp-image-394191\" srcset=\"https:\/\/martech.org\/wp-content\/uploads\/2024\/08\/MailCon-keynote-800x450.png.webp 800w,https:\/\/martech.org\/wp-content\/uploads\/2024\/08\/MailCon-keynote-600x338.png.webp 600w,https:\/\/martech.org\/wp-content\/uploads\/2024\/08\/MailCon-keynote-200x113.png.webp 200w,https:\/\/martech.org\/wp-content\/uploads\/2024\/08\/MailCon-keynote-768x432.png 768w,https:\/\/martech.org\/wp-content\/uploads\/2024\/08\/MailCon-keynote-1536x864.png 1536w,https:\/\/martech.org\/wp-content\/uploads\/2024\/08\/MailCon-keynote.png.webp 1920w\" data-lazy-sizes=\"(max-width: 800px) 100vw, 800px\" src=\"https:\/\/i0.wp.com\/martech.org\/wp-content\/uploads\/2024\/08\/MailCon-keynote-800x450.png.webp?resize=800%2C450&#038;ssl=1\"\/><img data-recalc-dims=\"1\" fetchpriority=\"high\" fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/i0.wp.com\/martech.org\/wp-content\/uploads\/2024\/08\/MailCon-keynote-800x450.png.webp?resize=800%2C450&#038;ssl=1\" alt=\"MailCon 2024 keynote talk in New York.\" class=\"wp-image-394191\" srcset=\"https:\/\/martech.org\/wp-content\/uploads\/2024\/08\/MailCon-keynote-800x450.png.webp 800w,https:\/\/martech.org\/wp-content\/uploads\/2024\/08\/MailCon-keynote-600x338.png.webp 600w,https:\/\/martech.org\/wp-content\/uploads\/2024\/08\/MailCon-keynote-200x113.png.webp 200w,https:\/\/martech.org\/wp-content\/uploads\/2024\/08\/MailCon-keynote-768x432.png 768w,https:\/\/martech.org\/wp-content\/uploads\/2024\/08\/MailCon-keynote-1536x864.png 1536w,https:\/\/martech.org\/wp-content\/uploads\/2024\/08\/MailCon-keynote.png.webp 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\"\/><figcaption class=\"wp-element-caption\">Left to right: Lilit Davtyan, CEO, Phonexa and Kristen Haines, CEO, MailCon kick off MailCon New York 2024. Image: MailCon.<\/figcaption><\/figure>\n<p>A year of changes requires a shift in tactics for email marketers. At the start of the year, Yahoo and Google issued <a rel=\"nofollow\" href=\"https:\/\/martech.org\/new-rules-for-bulk-email-senders-from-google-yahoo-what-you-need-to-know\/\">new rules for bulk email senders<\/a>. Now marketers have to decide what steps they need to take to avoid getting emails rejected in the \u201cpost-Yahoogle\u201d era.<\/p>\n<p>This summer, marketers from across the email marketing community, including Google, gathered in New York at MailCon to share best practices in this new era.<\/p>\n<p>\u201cThe state of email has been evolving more than ever, especially in 2024 due to Google and Yahoo\u2019s new bulk sender requirements,\u201d said Talar Malakian, CMO of Phonexa, the lead gen technology company that hosts MailCon. \u201cAdditionally, Google\u2019s website domain upgrades and stringent spam threshold rates have all posed formidable obstacles for marketers.\u201d<\/p>\n<p>Approaches to maintaining high <a rel=\"nofollow\" href=\"https:\/\/martech.org\/what-marketers-need-to-know-about-email-deliverability\/\">email deliverability<\/a> and a healthy reputation in this climate came from Google and others. Here are some tactics for email marketers to consider.<\/p>\n<h2 class=\"wp-block-heading\" id=\"h-build-up-your-sender-reputation\">Build up your sender reputation<\/h2>\n<p>To ensure deliverability, bulk email senders must authenticate emails using Sender Policy Framework (SPF), DomainKeys Identified Mail (DKIM) and Domain-based Message Authentication, Reporting and Conformance (DMARC).<\/p>\n<p><strong><em>Dig deeper: <a rel=\"nofollow\" href=\"https:\/\/martech.org\/what-marketers-need-to-know-about-email-deliverability\/\">Email deliverability and authentication (SPF, DKIM and DMARC)<\/a><\/em><\/strong><\/p>\n<p>Building a good reputation as a sender, however, requires more actions and, at least at Google, is an ongoing effort based on rankings.<\/p>\n<p>\u201cThe question I get from senders is when will Google, or Yahoo, start rejecting my messages,\u201d said Ebenezer Anjorin, lead project manager at Google, in a talk at MailCon. \u201cI think that\u2019s the wrong question. \u2018Will the domain be evicted?\u2019 That\u2019s the bigger question. It takes time to build up reputation.\u201d<\/p>\n<p>Reputation depends on a series of actions email recipients take, rated from less severe to more damaging to the reputation of senders:<\/p>\n<ul>\n<li>Ignore<\/li>\n<li>Unsubscribe<\/li>\n<li>Report spam<\/li>\n<li>Block<\/li>\n<\/ul>\n<p>A frequent complaint Anjorin said he hears from email users is there are too many low-value emails and users can\u2019t easily unsubscribe from them.<\/p>\n<p>To meet these user demands, Google introduced two new requirements for senders concerning unsubscribes. First, senders need to provide an easy one-click unsubscribe link in the body of the email message. Secondly, these unsubscribe requests should be processed within 48 hours.<\/p>\n<p>Notice in the list above that \u201cunsubscribe\u201d is far from the most damaging action a recipient can take. Making unsubscribes easier will reduce the number of recipients who, for instance, block your emails or report them as spam. If they do, that could affect the sender\u2019s reputation much more drastically.<\/p>\n<p>\u201cIf you don\u2019t make it easy to unsubscribe, the report spam goes up and then an outright block, and that\u2019s just not good,\u201d said Anjorin.<\/p>\n<h2 class=\"wp-block-heading\" id=\"h-email-confirmations\">Email confirmations<\/h2>\n<p>Email marketers aren\u2019t just at the mercy of recipients and the damaging actions they might take. There are steps marketers can take on their end to make sure they are in good standing with Google, Yahoo and other services.<\/p>\n<p>Although one-click unsubscribe is a Google requirement, Anjorin said it\u2019s a good practice regardless of which service the sender uses.<\/p>\n<p>Bulk senders should make sure that the one-click unsubscribe function works properly. That\u2019s one solid step toward better reputation and overall deliverability.<\/p>\n<p>Additionally, senders should make sure to confirm addresses prior to sending a series of messages. If it\u2019s the wrong address, a recipient is more likely to flag as spam or block the emails. Anjorin recommended a double-consent action that includes, for instance, a signup to receive emails in a form, followed by a confirmation email.<\/p>\n<p>Marketers should also be cautious about using the same address on their side for transactional emails like order confirmations and more general-purpose marketing emails. There\u2019s a risk that all of these emails will be automatically sent to spam because of the high volume of messages coming from a single address.<\/p>\n<p>Anjorin also recommended email marketers use <a rel=\"nofollow noopener\" href=\"https:\/\/www.gmail.com\/postmaster\/\" target=\"_blank\">Postmaster Tools<\/a> and <a rel=\"nofollow noopener\" href=\"https:\/\/support.google.com\/a\/answer\/81126?hl=en_fm&amp;visit_id=638592519074992641-3375330581&amp;rd=1\" target=\"_blank\">Sender Guidelines<\/a> as resources for Gmail-specific actions.<\/p>\n<h2 class=\"wp-block-heading\" id=\"h-review-engagement-metrics-daily\">Review engagement metrics daily<\/h2>\n<p>Email marketers are already in the habit of <a rel=\"nofollow\" href=\"https:\/\/martech.org\/7-key-email-metrics-to-track-beyond-opens-and-clicks\/\">looking beyond simple open rates<\/a>. What\u2019s important are the signals from customers when they engage with emails and what actions they take as a result.<\/p>\n<p>\u201cIt\u2019s good practice to develop a healthy metrics obsession,\u201d said Kevin Vaudry, senior director, sales and marketing for marketing automation platform Campaigner. \u201cThe data you get is telling you something.\u201d<\/p>\n<p>This is where AI and machine learning can help marketing teams visualize data and pull actionable insights. Using these insights, marketers can adjust email campaigns to make them more engaging and less likely to be flagged as spam.<\/p>\n<p>\u201cI know marketing teams are constrained,\u201d said Vaudry. \u201cAI can help. I look at metrics on a daily basis. I can see what\u2019s good or bad over a three- or four-day period. I don\u2019t have time to wait weeks or months. And it all goes back to email at some point. Every metric matters. Watch your data because it\u2019s telling you things, even on a daily basis.\u201d<\/p>\n<h2 class=\"wp-block-heading\" id=\"h-break-down-email-campaigns-into-six-stages\">Break down email campaigns into six stages<\/h2>\n<p>When executing and measuring email campaigns, it helps to break the marketing program into six stages, according to Clinton Willmot, senior email marketing manager at web hosting company Namecheap. These stages inform the email messages and help personalize them.<\/p>\n<ul>\n<li>Acquisition: When customers make a purchase and join the list they receive a confirmation.<\/li>\n<li>Onboarding: New customers receive a welcome message about the company.<\/li>\n<li>Engagement: Messages are sent frequently to build brand awareness.<\/li>\n<li>Super-engagement: Highly engaged customers receive personalized messages at a high frequency that are triggered by abandoned carts or browsers, for example.<\/li>\n<li>Re-engagement: Customers who are latent or inactive receive messages welcoming them back into the fold with special deals and offers.<\/li>\n<li>Transition: Help process the customer\u2019s choice to unsubscribe. In some cases, offer options for unsubscribing or managing multiple email subscriptions.<\/li>\n<\/ul>\n<p>Here\u2019s where customer data and insights help to identify which stage a customer is in.<\/p>\n<p>\u201cEmail marketers facing significant challenges look to MailCon and Phonexa to connect, learn and adapt amongst their peers to identify the best solutions and strategies to overcome challenges and grow business,\u201d said Malakian.<\/p>\n<p>She added: \u201cOur key focus this year was to offer the MailCon community carefully curated programming to improve their email marketing performance, specifically focused on email deliverability.\u201d<\/p>\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile is-vertically-aligned-center has-black-color has-white-background-color has-text-color has-background\" style=\"grid-template-columns:44% auto\">\n<figure class=\"wp-block-media-text__media\"><a rel=\"nofollow\" href=\"https:\/\/www.surveymonkey.com\/r\/HN2NQGJ\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"549\" height=\"354\" alt=\"2024 Replacement Survey Logo\" class=\"wp-image-392896 size-full\" srcset=\"https:\/\/martech.org\/wp-content\/uploads\/2024\/06\/2024-replacement-survey-logo.png.webp 549w,https:\/\/martech.org\/wp-content\/uploads\/2024\/06\/2024-replacement-survey-logo-524x338.png.webp 524w,https:\/\/martech.org\/wp-content\/uploads\/2024\/06\/2024-replacement-survey-logo-175x113.png.webp 175w\" data-lazy-sizes=\"(max-width: 549px) 100vw, 549px\" src=\"https:\/\/i0.wp.com\/martech.org\/wp-content\/uploads\/2024\/06\/2024-replacement-survey-logo.png.webp?resize=549%2C354&#038;ssl=1\"\/><img data-recalc-dims=\"1\" decoding=\"async\" width=\"549\" height=\"354\" src=\"https:\/\/i0.wp.com\/martech.org\/wp-content\/uploads\/2024\/06\/2024-replacement-survey-logo.png.webp?resize=549%2C354&#038;ssl=1\" alt=\"2024 Replacement Survey Logo\" class=\"wp-image-392896 size-full\" srcset=\"https:\/\/martech.org\/wp-content\/uploads\/2024\/06\/2024-replacement-survey-logo.png.webp 549w,https:\/\/martech.org\/wp-content\/uploads\/2024\/06\/2024-replacement-survey-logo-524x338.png.webp 524w,https:\/\/martech.org\/wp-content\/uploads\/2024\/06\/2024-replacement-survey-logo-175x113.png.webp 175w\" sizes=\"(max-width: 549px) 100vw, 549px\"\/><\/a><\/figure>\n<\/div>\n<p><!-- START INLINE FORM --><\/p>\n<p><!-- END INLINE FORM -->\n<\/div>\n<p><br \/>\n<br \/><a href=\"https:\/\/martech.org\/email-marketers-sharpen-deliverability-tactics-at-mailcon\/\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Left to right: Lilit Davtyan, CEO, Phonexa and Kristen Haines, CEO, MailCon kick off MailCon New York 2024. Image: MailCon. A year of changes requires a shift in tactics for email marketers. At the start of the year, Yahoo and Google issued new rules for bulk email senders. Now marketers have to decide what steps [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":8439,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[5],"tags":[],"class_list":["post-8438","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-agency"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Email marketers sharpen deliverability tactics at MailCon - OK Design<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/okdesign.ca\/en\/email-marketers-sharpen-deliverability-tactics-at-mailcon\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Email marketers sharpen deliverability tactics at MailCon\" \/>\n<meta property=\"og:description\" content=\"Left to right: Lilit Davtyan, CEO, Phonexa and Kristen Haines, CEO, MailCon kick off MailCon New York 2024. 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