{"id":8837,"date":"2024-09-26T22:41:08","date_gmt":"2024-09-26T22:41:08","guid":{"rendered":"https:\/\/tup.kxe.temporary.site\/9-tips-to-boost-trust-engagement\/"},"modified":"2024-09-26T22:41:08","modified_gmt":"2024-09-26T22:41:08","slug":"9-tips-to-boost-trust-engagement","status":"publish","type":"post","link":"https:\/\/okdesign.ca\/en\/9-tips-to-boost-trust-engagement\/","title":{"rendered":"9 tips to boost trust + engagement"},"content":{"rendered":"<p> <br \/>\n<\/p>\n<div>\n<p>If you\u2019re looking to <em>bank <\/em>social media tips, you\u2019re in the right place.<\/p>\n<p>As a <a rel=\"nofollow\" href=\"https:\/\/www.hootsuite.com\/industries\/financial-services\">marketer in financial services<\/a>, navigating bank and credit union social media accounts can be tricky. Balancing compliance regulations with creative content marketing is no small feat. And everything gets even trickier when you\u2019re managing multiple social media channels.<\/p>\n<p>Fortunately, we\u2019ve got some helpful tips to make your job easier. Whether you\u2019re looking for new ways to engage customers on Instagram, build brand awareness on TikTok, or just trying to figure out what tactic will work best on Twitter, these nine tips will help you get started.<\/p>\n<p class=\"p1\"><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;&#9;&#9;&#9;&#9;&#9;&lt;div class=&quot;&#10;&#9;&#9;&#9;&#9;&#9;&#9;content-upgrade _bonusVariantContentUpgrade&#10;&#9;&#9;&#9;&#9;&#9;&#9;style-default&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&quot;&#10;&#9;&#9;&#9;&#9;&#9;style=&quot;&#10;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&quot;&#10;&#9;&#9;&#9;&#9;&#9;&gt;&#10;&#10;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&lt;a href=&quot;https:\/\/www.hootsuite.com\/resources\/blog\/financial-services-template-bundle&quot; class=&quot;cover&quot; data-ga-track-id=&quot;blog_monetization_inpost_cta&quot; target=&quot;_blank&quot;&gt;&lt;\/a&gt;&#10;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&lt;div class=&quot;all-content-wrapper&quot;&gt;&#10;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&lt;div class=&quot;text-wrapper&quot;&gt;&#10;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&lt;p&gt;&lt;b&gt;Bonus:&lt;\/b&gt; Download a &lt;b&gt;free bundle of social media tools designed specifically for financial services&lt;\/b&gt; \u2014 including post ideas and templates for social media policies, strategies, and reports.&lt;\/p&gt;&#10;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&#9;&lt;\/div&gt;&#10;&#9;&#9;&#9;&#9;&#9;&#9;&lt;\/div&gt;&#10;&#9;&#9;&#9;&#9;&#9;&lt;\/div&gt;&#10;&#9;&#9;&#9;&#9;&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:23043,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:292470},&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;15&quot;:&quot;Montserrat&quot;,&quot;17&quot;:1}\">\t\t\t\t\t<\/p>\n<div class=\"&#10;&#9;&#9;&#9;&#9;&#9;&#9;content-upgrade _bonusVariantContentUpgrade&#10;&#9;&#9;&#9;&#9;&#9;&#9;style-default&#9;&#9;&#9;&#9;&#9;&#9;has-image&#9;&#9;&#9;&#9;&#9;\" style=\"&#10;&#9;&#9;&#9;&#9;&#9;background-color: #012b3a;&#9;&#9;&#9;&#9;&#9;color: #ffffff;&#9;&#9;&#9;&#9;&#9;\">\n<p>\t\t\t\t\t\t\t\t\t\t\t<a rel=\"nofollow noopener\" href=\"https:\/\/www.hootsuite.com\/blog\/request-demo\" class=\"cover\" data-ga-track-id=\"blog_monetization_inpost_cta\" target=\"_blank\"><\/p>\n<div class=\"all-content-wrapper\">\n<div class=\"image-wrapper\">\n\t\t\t\t\t\t\t\t\t<img data-recalc-dims=\"1\" fetchpriority=\"high\" width=\"726\" height=\"631\" decoding=\"async\" class=\"image\" src=\"https:\/\/i0.wp.com\/blog.hootsuite.com\/wp-content\/uploads\/2023\/05\/Hootsuite_Product-Popups_5.png?resize=726%2C631&#038;ssl=1\" http:=\"\" data-lazy-src=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2023\/05\/Hootsuite_Product-Popups_5.png\"\/><img data-recalc-dims=\"1\" width=\"726\" height=\"631\" decoding=\"async\" class=\"image\" src=\"https:\/\/i0.wp.com\/blog.hootsuite.com\/wp-content\/uploads\/2023\/05\/Hootsuite_Product-Popups_5.png?resize=726%2C631&#038;ssl=1\"\/>\n\t\t\t\t\t\t\t\t<\/div>\n<div class=\"text-wrapper\">\n<p>\t\t\t\t\t\t\t\t\t<span class=\"title\" style=\"display:block;font-weight:700;line-height:1;color:#ffffff;\"><br \/>\n\t\t\t\t\t\t\t\t\t\t#1 Social Media Tool for Financial Services\t\t\t\t\t\t\t\t\t<\/span><\/p>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Grow your client base with the tool that makes it easy to sell, engage, measure, and win \u2014 all while staying compliant.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:897,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}\">Grow your client base with the tool that makes it easy to sell, engage, measure, and win \u2014 all while staying compliant.<\/span><\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a rel=\"nofollow noopener\" href=\"https:\/\/www.hootsuite.com\/blog\/request-demo\" class=\"btn-cu\" data-ga-track-id=\"ContentUpgrade_Right_CTA\" data-ga-track-info=\"Book a Demo\" target=\"_blank\">Book a Demo<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t\t\t\t<\/span><\/p>\n<h2 class=\"wp-block-heading\"><span id=\"Why_should_banks_be_on_social_media\"><a rel=\"nofollow\" id=\"post-401537-_4hfwbkpwu748\"\/>Why should banks be on social media?<\/span><\/h2>\n<p>Why do banks need to be on social media? What can social media for banks do for you? Why should you bother with a bank marketing strategy? These are questions with a million answers, but we\u2019ll start with a few.<\/p>\n<h3 class=\"wp-block-heading\"><a rel=\"nofollow\" id=\"post-492193-_ad5j87qbyu52\"\/>Social media is among the most used resources for gathering financial information in certain generations<\/h3>\n<p>According to the<a rel=\"nofollow\" href=\"https:\/\/www.finrafoundation.org\/sites\/finrafoundation\/files\/Gen-Z-and-Investing.pdf\"> FINRA Foundation<\/a>, 48% of Gen Z and 42% of millennials report using social media to gather investing and financial information.<\/p>\n<figure class=\"wp-block-image size-large\"><picture decoding=\"async\" class=\"wp-image-492205\"><source type=\"image\/webp\" data-lazy-srcset=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-620x1077.png.webp 620w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-310x539.png.webp 310w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media.png.webp 762w\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20620%201077'%3E%3C\/svg%3E\" data-lazy-sizes=\"(max-width: 620px) 100vw, 620px\"\/><img data-recalc-dims=\"1\" decoding=\"async\" width=\"620\" height=\"1077\" src=\"https:\/\/i0.wp.com\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-620x1077.png?resize=620%2C1077&#038;ssl=1\" alt=\"FINRA stat showing the top sources of info for investing and financial topics by generation\" data-lazy-srcset=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-620x1077.png 620w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-310x539.png 310w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media.png 762w\" data-lazy-sizes=\"(max-width: 620px) 100vw, 620px\" data-lazy-src=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-620x1077.png\"\/>\n<\/picture>\n<noscript><picture decoding=\"async\" class=\"wp-image-492205\"><source type=\"image\/webp\" srcset=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-620x1077.png.webp 620w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-310x539.png.webp 310w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media.png.webp 762w\" sizes=\"(max-width: 620px) 100vw, 620px\"\/><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"620\" height=\"1077\" src=\"https:\/\/i0.wp.com\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-620x1077.png?resize=620%2C1077&#038;ssl=1\" alt=\"FINRA stat showing the top sources of info for investing and financial topics by generation\" srcset=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-620x1077.png 620w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-310x539.png 310w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media.png 762w\" sizes=\"(max-width: 620px) 100vw, 620px\"\/>\n<\/picture>\n<\/noscript><\/figure>\n<p><em>Source: <\/em><a rel=\"nofollow\" href=\"https:\/\/www.finrafoundation.org\/sites\/finrafoundation\/files\/Gen-Z-and-Investing.pdf\"><em>FINRA Foundation<\/em><\/a><\/p>\n<p>While it isn\u2019t the most trusted resource (that one belongs to parents and family), many people turn to social media to discover educational content.<\/p>\n<h3 class=\"wp-block-heading\"><a rel=\"nofollow\" id=\"post-492193-_6gk9w2hp5t5\"\/>Gen Z uses social media as a way to get financial advice<\/h3>\n<p><a rel=\"nofollow\" href=\"https:\/\/www.aba.com\/-\/media\/documents\/reference-and-guides\/2023-social-media-in-banking.pdf?rev=ff0547e083ec4172b49dc6431f2749bd\">Gene<\/a>ration<a rel=\"nofollow\" href=\"https:\/\/www.aba.com\/-\/media\/documents\/reference-and-guides\/2023-social-media-in-banking.pdf?rev=ff0547e083ec4172b49dc6431f2749bd\"> Z is five times more likely to get financial advice<\/a> on social media than people 41 and over. Gen Z\u2019s affinity for finfluencers isn\u2019t a surprise. Financial influencers fluent in TikTok know how to deliver content that speaks to this generation.<\/p>\n<p>Your bank social media marketing strategy can take inspiration from their work, creating bite-sized videos focusing on advice or strategy.<\/p>\n<p>Remember, Gen Z is used to getting information quickly and immediately. Booking a call with a financial advisor might not be the best strategy to get them to engage.<\/p>\n<figure class=\"wp-block-embed is-type-video is-provider-tiktok wp-block-embed-tiktok\"\/>\n<h3 class=\"wp-block-heading\"><a rel=\"nofollow\" id=\"post-492193-_rgytkdg04fg9\"\/>Your competitors are online<\/h3>\n<p><a rel=\"nofollow\" href=\"https:\/\/www.aba.com\/-\/media\/documents\/reference-and-guides\/2023-social-media-in-banking.pdf?rev=ff0547e083ec4172b49dc6431f2749bd\">Nine out of 10 banks<\/a> state that social media is important, and 88% report being very or somewhat active on their accounts.<\/p>\n<p>If you\u2019re not active online, know that your competitors are. And they\u2019re scooping up all your potential social media followers, telling them why <em>their <\/em>bank is better than yours.<\/p>\n<h3 class=\"wp-block-heading\"><a rel=\"nofollow\" id=\"post-492193-_hrvxkmoellbx\"\/>Online FOMO is a big factor in Gen Z investment motivation<\/h3>\n<p>Remember when cryptocurrency blew up, and people were making money hand over fist? I do, and I remember feeling a lot of regret for not having invested in it early on.<\/p>\n<p>That kind of FOMO drives Gen Z to invest. In fact,<a rel=\"nofollow\" href=\"https:\/\/www.finrafoundation.org\/sites\/finrafoundation\/files\/Gen-Z-and-Investing.pdf\"> 50% of Gen Z investors report <\/a>making an investment solely because of FOMO. For those who have, the investment was likely crypto (57%), individual stocks (32%), or meme stocks (28%).<\/p>\n<p>We\u2019re not saying you should entice people to invest in risky businesses like cryptocurrencies. But there\u2019s power in showing a group of people all doing or getting excited about the same thing.<\/p>\n<h3 class=\"wp-block-heading\"><a rel=\"nofollow\" id=\"post-492193-_jfffa2wtbb1a\"\/>Digital ad spending for the financial sector was $33 billion in 2023<\/h3>\n<p>In 2023, the financial sector\u2019s digital ad spend showed an upward trajectory. It\u2019s joining the retail and CPG sectors in surpassing $30 billion in annual spend. According to eMarketer, it <a rel=\"nofollow\" href=\"https:\/\/www.emarketer.com\/content\/financial-services-industry-digital-ad-spending-2023\">will see $36.95 billion in 2025<\/a>.<\/p>\n<p>When you create your digital strategy, don\u2019t just rely solely on organic social posts. Consider paid advertising efforts like the pros do.<\/p>\n<h2 class=\"wp-block-heading\"><span id=\"How_to_do_social_media_for_banks_9_tips\"><a rel=\"nofollow\" id=\"post-401537-_r76xx328pwx1\"\/>How to do social media for banks: 9 tips<\/span><\/h2>\n<p>Social media and banking industry haven\u2019t always been the most synonymous of terms. But more and more financial institutions are realizing the benefits of platforms like TikTok, Facebook, and Instagram.<\/p>\n<p>And the more your bank\u2019s online, the more you\u2019re going to realize there are rules to this. Yes, some are concrete, legal rules, but others are more loose <a rel=\"nofollow\" href=\"https:\/\/blog.hootsuite.com\/social-media-financial-services\/\">social media tips for banks<\/a> than hard and fast rules.<\/p>\n<p>Here are a few tips to help you kick off your social media strategy.<\/p>\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\">\n<div class=\"wp-block-embed__wrapper\">\n<div class=\"embed-youtube\"><noscript><iframe title=\"How to use Hootsuite if you work in financial services\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/BGgQbSiCL-k?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/noscript><\/div>\n<\/div>\n<\/figure>\n<h3 class=\"wp-block-heading\"><a rel=\"nofollow\" id=\"post-401537-_zb1je8bkb8q2\"\/>1. Start with a social media audit<\/h3>\n<p>To get a full-picture idea of what you\u2019re working with, <a rel=\"nofollow\" href=\"https:\/\/blog.hootsuite.com\/social-media-audit-template\/\">do a social media audit<\/a>. It\u2019s helpful whatever your business size, whether you\u2019re a big global conglomerate, a small mom-and-pop group or anything in between.<\/p>\n<p>If you\u2019re a smaller business, you might need a better picture of what\u2019s working and what\u2019s not.<\/p>\n<p>If you\u2019re a global financial group, you may have multiple accounts spread across social media platforms.<\/p>\n<p>Either way, a social media audit will give you insight into what your brand\u2019s up to on social media.<\/p>\n<p><a rel=\"nofollow\" href=\"https:\/\/www.hootsuite.com\/resources\/mapfre-creates-a-united-social-media-strategy-to-deliver-consistent-brand-voice\">Global insurance giant MAPFRE<\/a>, for example, conducted a social media audit and discovered over 80 official accounts spread across different platforms. <\/p>\n<figure class=\"wp-block-embed is-type-video is-provider-tiktok wp-block-embed-tiktok\"\/>\n<p>By consolidating these accounts into one platform using Hootsuite, they gained a clearer view of their social media activity and significantly boosted their online presence.<\/p>\n<p>The results were impressive:<\/p>\n<ul class=\"wp-block-list\">\n<li>2M+ followers on social networks<\/li>\n<li>31% increase in online interactions<\/li>\n<li>200M+ comments received per year<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\"><a rel=\"nofollow\" id=\"post-492193-_cmpxwiuc8j8t\"\/>2. Choose the right platforms<\/h3>\n<p>Facebook is used by 95% of the <a rel=\"nofollow\" href=\"https:\/\/www.aba.com\/-\/media\/documents\/reference-and-guides\/2023-social-media-in-banking.pdf?rev=ff0547e083ec4172b49dc6431f2749bd\">banks surveyed by the American Banker\u2019s Association<\/a> with LinkedIn coming in at a close second, used by 75% of surveyed banks. Since Facebook and LinkedIn are popular choices, there could be a gap in the market on platforms like TikTok (used by only 7% of banks).<\/p>\n<p>Choosing the right platform depends on who you\u2019re trying to reach.<\/p>\n<p>For example, TikTok is beloved by Gen Z, who <a rel=\"nofollow\" href=\"https:\/\/www.emarketer.com\/content\/key-creating-financial-content-that-resonates-with-gen-z-let-them-multitask\">prefer bite-sized financial videos<\/a> over booking an appointment with an advisor. <\/p>\n<figure class=\"wp-block-embed is-type-video is-provider-tiktok wp-block-embed-tiktok\"\/>\n<p>For this generation, phone calls are an extra bit of effort that they don\u2019t have time for. Build trust by meeting them with content they want to consume.<\/p>\n<h3 class=\"wp-block-heading\"><a rel=\"nofollow\" id=\"post-492193-_49mtxj3rsolh\"\/>3. Use it to build trust with your audience<\/h3>\n<p>Gen Z investors are big on building trust. A<a rel=\"nofollow\" href=\"https:\/\/www.finrafoundation.org\/sites\/finrafoundation\/files\/Gen-Z-and-Investing.pdf\"> FINRA Foundation report<\/a> states that Gen Z tends to trust sources that give clear explanations with relevant information. (Who doesn\u2019t love that?)<\/p>\n<p>Gen Z also likes commentators who share their own personal financial performance. However, they\u2019re very skeptical about finfluencers who try to sell them something.<\/p>\n<p>The takeaway for banks is that if you partner with a finfluencer, or have your own social media spokespeople on staff, don\u2019t be afraid of getting into personal stories. Also, don\u2019t try to educate and sell in the same breath. No one really wants a sales pitch when they\u2019re gathering information.<\/p>\n<p>Another tactic you can use to build trust is through user-generated content (UGC).<a rel=\"nofollow\" href=\"https:\/\/www.hootsuite.com\/resources\/securian-financial-winning-brand-trust-case-study\"> Securian Financial<\/a>\u2018s #LifeBalanceRemix social media campaign, for example, centered UGC and achieved serious results.<\/p>\n<figure class=\"wp-block-image size-large\"><a rel=\"nofollow noopener\" href=\"https:\/\/www.instagram.com\/p\/B-vY-HAnY4O\" target=\"_blank\"><picture decoding=\"async\" class=\"wp-image-492210\"><source type=\"image\/webp\" data-lazy-srcset=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-idjhamm-620x394.png.webp 620w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-idjhamm-310x197.png.webp 310w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-idjhamm-768x487.png.webp 768w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-idjhamm-1536x975.png.webp 1536w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-idjhamm.png.webp 1818w\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20620%20394'%3E%3C\/svg%3E\" data-lazy-sizes=\"(max-width: 620px) 100vw, 620px\"\/><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"620\" height=\"394\" src=\"https:\/\/i0.wp.com\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-idjhamm-620x394.png?resize=620%2C394&#038;ssl=1\" alt=\"screenshot of an instagram post part of a bank social media UGC campaign\" data-lazy-srcset=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-idjhamm-620x394.png 620w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-idjhamm-310x197.png 310w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-idjhamm-768x487.png 768w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-idjhamm-1536x975.png 1536w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-idjhamm.png 1818w\" data-lazy-sizes=\"(max-width: 620px) 100vw, 620px\" data-lazy-src=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-idjhamm-620x394.png\"\/>\n<\/picture>\n<noscript><picture decoding=\"async\" class=\"wp-image-492210\"><source type=\"image\/webp\" srcset=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-idjhamm-620x394.png.webp 620w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-idjhamm-310x197.png.webp 310w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-idjhamm-768x487.png.webp 768w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-idjhamm-1536x975.png.webp 1536w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-idjhamm.png.webp 1818w\" sizes=\"(max-width: 620px) 100vw, 620px\"\/><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"620\" height=\"394\" src=\"https:\/\/i0.wp.com\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-idjhamm-620x394.png?resize=620%2C394&#038;ssl=1\" alt=\"screenshot of an instagram post part of a bank social media UGC campaign\" srcset=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-idjhamm-620x394.png 620w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-idjhamm-310x197.png 310w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-idjhamm-768x487.png 768w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-idjhamm-1536x975.png 1536w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-idjhamm.png 1818w\" sizes=\"(max-width: 620px) 100vw, 620px\"\/>\n<\/picture>\n<\/noscript><\/a><\/figure>\n<p><em>Source: <a rel=\"nofollow\" href=\"https:\/\/www.instagram.com\/p\/B-vY-HAnY4O\">idjhamm on Instagram<\/a><\/em><\/p>\n<p>Using a mixture of social listening, UGC, and social engagement, the campaign saw:<\/p>\n<ul class=\"wp-block-list\">\n<li>2.5M impressions on Twitter and Instagram<\/li>\n<li>1,000+ participants contributing content<\/li>\n<li>$35,000+ return on investment<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\"><a rel=\"nofollow\" id=\"post-492193-_pfbgrcghjkbc\"\/>4. Be up on your compliance and risk management rules<\/h3>\n<p>Where you operate will dictate which<a rel=\"nofollow\" href=\"https:\/\/help.hootsuite.com\/hc\/en-us\/articles\/1260806167809-Stay-compliant-on-social-with-Hootsuite-for-financial-services\"> compliance and risk management rules<\/a> you need to follow. Highly regulated industries like finance can face serious risks if compliance isn\u2019t properly managed on social media.<\/p>\n<p>A security breach, whether from unauthorized social media activity or cyber attacks, can result in major financial and reputational damage.<\/p>\n<p>For example, <a rel=\"nofollow\" href=\"https:\/\/www.hootsuite.com\/resources\/six-group-case-study\">financial technology service provider SIX<\/a> (operating in Switzerland) manages services for 130 banks. With such a big network, the company is highly susceptible to cyber threats, especially across social media platforms that require constant vigilance.<\/p>\n<figure class=\"wp-block-image size-large\"><a rel=\"nofollow noopener\" href=\"https:\/\/www.instagram.com\/reel\/C5poSeZoklX\" target=\"_blank\"><picture decoding=\"async\" class=\"wp-image-492215\"><source type=\"image\/webp\" data-lazy-srcset=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-sixgroup-example-620x552.png.webp 620w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-sixgroup-example-310x276.png.webp 310w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-sixgroup-example-768x683.png.webp 768w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-sixgroup-example.png.webp 1342w\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20620%20552'%3E%3C\/svg%3E\" data-lazy-sizes=\"(max-width: 620px) 100vw, 620px\"\/><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"620\" height=\"552\" src=\"https:\/\/i0.wp.com\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-sixgroup-example-620x552.png?resize=620%2C552&#038;ssl=1\" alt=\"screenshot of an instagram post celebrating 3000 followers\" data-lazy-srcset=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-sixgroup-example-620x552.png 620w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-sixgroup-example-310x276.png 310w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-sixgroup-example-768x683.png 768w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-sixgroup-example.png 1342w\" data-lazy-sizes=\"(max-width: 620px) 100vw, 620px\" data-lazy-src=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-sixgroup-example-620x552.png\"\/>\n<\/picture>\n<noscript><picture decoding=\"async\" class=\"wp-image-492215\"><source type=\"image\/webp\" srcset=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-sixgroup-example-620x552.png.webp 620w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-sixgroup-example-310x276.png.webp 310w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-sixgroup-example-768x683.png.webp 768w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-sixgroup-example.png.webp 1342w\" sizes=\"(max-width: 620px) 100vw, 620px\"\/><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"620\" height=\"552\" src=\"https:\/\/i0.wp.com\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-sixgroup-example-620x552.png?resize=620%2C552&#038;ssl=1\" alt=\"screenshot of an instagram post celebrating 3000 followers\" srcset=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-sixgroup-example-620x552.png 620w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-sixgroup-example-310x276.png 310w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-sixgroup-example-768x683.png 768w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-sixgroup-example.png 1342w\" sizes=\"(max-width: 620px) 100vw, 620px\"\/>\n<\/picture>\n<\/noscript><\/a><\/figure>\n<p><em>Source: <a rel=\"nofollow\" href=\"https:\/\/www.instagram.com\/reel\/C5poSeZoklX\">sixgroup on Instagram<\/a><\/em><\/p>\n<p>To combat this, SIX implemented automated cyber security measures (powered in part by Hootsuite) to monitor and address threats, such as unauthorized profiles or malicious content.<\/p>\n<p>The results speak for themselves:<\/p>\n<ul class=\"wp-block-list\">\n<li>30-40 automated alerts generated per month<\/li>\n<li>1-2 non-compliant content takedowns a month made possible<\/li>\n<li>&lt; 24 hour content takedown time achieved<\/li>\n<\/ul>\n<p>And speaking of compliance: We\u2019ve already mentioned FINRA a few times, so here are some <a rel=\"nofollow\" href=\"https:\/\/blog.hootsuite.com\/finra-social-media\/\">tips to stay compliant with them<\/a> and tips on <a rel=\"nofollow\" href=\"https:\/\/blog.hootsuite.com\/sec-social-media\/\">staying compliant with the SEC<\/a> on social media.<\/p>\n<h3 class=\"wp-block-heading\"><a rel=\"nofollow\" id=\"post-492193-_7x3firc5j6lp\"\/>5. Educate your internal team on your compliance and strategy<\/h3>\n<p>Include a phase in your social media strategy dedicated to educating your internal team on your industry\u2019s regulations and your own<a rel=\"nofollow\" href=\"https:\/\/blog.hootsuite.com\/social-media-guidelines\/\"> social media guidelines<\/a>.<\/p>\n<p>If your team members <a rel=\"nofollow\" href=\"https:\/\/www.hootsuite.com\/resources\/ensure-social-media-compliance-across-your-organization\">understand what compliance looks like<\/a>, they will be far less likely to accidentally post something that may get you in trouble.<\/p>\n<p>Hootsuite can also make this easier.<a rel=\"nofollow\" href=\"https:\/\/www.hootsuite.com\/products\/amplify\"> Amplify<\/a>, our employee advocacy platform, allows content admins to push a steady stream of pre-approved, curated content that your employees can share on their social accounts.<\/p>\n<p>Amplify\u2019s a great way to extend your organization\u2019s reach while reducing risk with on-brand, compliant content. <a rel=\"nofollow\" href=\"https:\/\/www.hootsuite.com\/resources\/amplify-case-study\">We use it ourselves<\/a>, and we\u2019ve also introduced an educational component into the strategy.<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/blog.hootsuite.com\/bank-social-media\/about:blank\" height=\"595\" width=\"504\" frameborder=\"0\" allowfullscreen=\"\" title=\"Embedded post\" data-rocket-lazyload=\"fitvidscompatible\" data-lazy-src=\"https:\/\/www.linkedin.com\/embed\/feed\/update\/urn:li:share:7235245832113954820\"><\/iframe><noscript><iframe src=\"https:\/\/www.linkedin.com\/embed\/feed\/update\/urn:li:share:7235245832113954820\" height=\"595\" width=\"504\" frameborder=\"0\" allowfullscreen=\"\" title=\"Embedded post\"><\/iframe><\/noscript><\/p>\n<p>After implementing Amplify, we saw impressive results:<\/p>\n<ul class=\"wp-block-list\">\n<li>250% YOY increase in sourced revenue<\/li>\n<li>80% Amplify sign-up rate\u2014up 9% YOY<\/li>\n<li>4.1M employer brand impressions in Q1 attributed to employee posts via Amplify<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\"><a rel=\"nofollow\" id=\"post-492193-_adx7844vgz4g\"\/>6. Have a social media governance policy in place<\/h3>\n<p>A <a rel=\"nofollow\" href=\"https:\/\/blog.hootsuite.com\/bank-social-media-policy\/\">social media governance policy<\/a> lays out the rules of engagement for all employees. This can be a document outlining all of the \u2018needs to know\u2019 for your content creators.<\/p>\n<p>Your policy should align with your guidelines for email, text, and all other communications with clients and the public. Overall, it will help you operate within your industry\u2019s regulations.<\/p>\n<p>Since social media management is part of the company\u2019s overall security and compliance policies, the chief information officer and chief risk officer may be involved in creating your social media governance policy.<\/p>\n<p>Hootsuite can even partner with you to deliver <a rel=\"nofollow\" href=\"https:\/\/help.hootsuite.com\/hc\/en-us\/articles\/1260806167809-Stay-compliant-on-social-with-Hootsuite-for-financial-services\">custom social media governance training<\/a> for your employees.<\/p>\n<h3 class=\"wp-block-heading\"><a rel=\"nofollow\" id=\"post-492193-_p5my6h4qyyf5\"\/>7. Use social media as one piece of your greater marketing strategy<\/h3>\n<p>Investors in younger generations (aged 18-34) <a rel=\"nofollow\" href=\"https:\/\/rpc.cfainstitute.org\/-\/media\/documents\/article\/industry-research\/finfluencer-report.pdf\">aren\u2019t exclusively relying on social media<\/a> for financial advice. They use it in conjunction with other sources to gather information.<\/p>\n<figure class=\"wp-block-image size-large\"><picture decoding=\"async\" class=\"wp-image-492220\"><source type=\"image\/webp\" data-lazy-srcset=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-vancity-620x552.png.webp 620w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-vancity-310x276.png.webp 310w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-vancity-768x683.png.webp 768w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-vancity.png.webp 1342w\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20620%20552'%3E%3C\/svg%3E\" data-lazy-sizes=\"(max-width: 620px) 100vw, 620px\"\/><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"620\" height=\"552\" src=\"https:\/\/i0.wp.com\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-vancity-620x552.png?resize=620%2C552&#038;ssl=1\" alt=\"\" data-lazy-srcset=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-vancity-620x552.png 620w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-vancity-310x276.png 310w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-vancity-768x683.png 768w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-vancity.png 1342w\" data-lazy-sizes=\"(max-width: 620px) 100vw, 620px\" data-lazy-src=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-vancity-620x552.png\"\/>\n<\/picture>\n<noscript><picture decoding=\"async\" class=\"wp-image-492220\"><source type=\"image\/webp\" srcset=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-vancity-620x552.png.webp 620w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-vancity-310x276.png.webp 310w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-vancity-768x683.png.webp 768w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-vancity.png.webp 1342w\" sizes=\"(max-width: 620px) 100vw, 620px\"\/><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"620\" height=\"552\" src=\"https:\/\/i0.wp.com\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-vancity-620x552.png?resize=620%2C552&#038;ssl=1\" alt=\"\" srcset=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-vancity-620x552.png 620w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-vancity-310x276.png 310w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-vancity-768x683.png 768w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-vancity.png 1342w\" sizes=\"(max-width: 620px) 100vw, 620px\"\/>\n<\/picture>\n<\/noscript><\/figure>\n<p><em>Source: <a rel=\"nofollow\" href=\"https:\/\/www.instagram.com\/p\/CrV-apPgwrB\">vancitycu on Instagram<\/a><\/em><\/p>\n<p>So, creating a network of digital information (like linking your social posts back to your blog and from your blog to vetted sources) will help you build a reliable reputation. This can be as simple as adding a CTA like \u201cclick the link in our bio.\u201d<\/p>\n<h3 class=\"wp-block-heading\">8. Humanize your brand with people-forward content<\/h3>\n<p>People content on a financial brand\u2019s social media page typically does really well. Bank marketing executives polled in <a rel=\"nofollow\" href=\"https:\/\/www.aba.com\/-\/media\/documents\/reference-and-guides\/2023-social-media-in-banking.pdf?rev=ff0547e083ec4172b49dc6431f2749bd\">an ABA report<\/a> unanimously agreed that audiences appreciate learning about the bank\u2019s people.<\/p>\n<p>You can improve your social media engagement by posting about the people within your company. Share employee stories, your client\u2019s experiences and testimonials, and behind-the-scenes updates.<\/p>\n<p>You\u2019ll give off the impression that you care about the people who work within your organization, which is important in an industry often seen as impersonal.<\/p>\n<figure class=\"wp-block-image size-large\"><a rel=\"nofollow noopener\" href=\"https:\/\/www.instagram.com\/p\/C_gGzDRRNUe\" target=\"_blank\"><picture decoding=\"async\" class=\"wp-image-492225\"><source type=\"image\/webp\" data-lazy-srcset=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-holidayheroes-620x552.png.webp 620w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-holidayheroes-310x276.png.webp 310w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-holidayheroes-768x683.png.webp 768w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-holidayheroes.png.webp 1342w\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20620%20552'%3E%3C\/svg%3E\" data-lazy-sizes=\"(max-width: 620px) 100vw, 620px\"\/><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"620\" height=\"552\" src=\"https:\/\/i0.wp.com\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-holidayheroes-620x552.png?resize=620%2C552&#038;ssl=1\" alt=\"screenshot of an instagram post from holidayheroesfoundation\" data-lazy-srcset=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-holidayheroes-620x552.png 620w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-holidayheroes-310x276.png 310w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-holidayheroes-768x683.png 768w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-holidayheroes.png 1342w\" data-lazy-sizes=\"(max-width: 620px) 100vw, 620px\" data-lazy-src=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-holidayheroes-620x552.png\"\/>\n<\/picture>\n<noscript><picture decoding=\"async\" class=\"wp-image-492225\"><source type=\"image\/webp\" srcset=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-holidayheroes-620x552.png.webp 620w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-holidayheroes-310x276.png.webp 310w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-holidayheroes-768x683.png.webp 768w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-holidayheroes.png.webp 1342w\" sizes=\"(max-width: 620px) 100vw, 620px\"\/><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"620\" height=\"552\" src=\"https:\/\/i0.wp.com\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-holidayheroes-620x552.png?resize=620%2C552&#038;ssl=1\" alt=\"screenshot of an instagram post from holidayheroesfoundation\" srcset=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-holidayheroes-620x552.png 620w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-holidayheroes-310x276.png 310w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-holidayheroes-768x683.png 768w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/bank-social-media-example-holidayheroes.png 1342w\" sizes=\"(max-width: 620px) 100vw, 620px\"\/>\n<\/picture>\n<\/noscript><\/a><\/figure>\n<p><em>Source: <a rel=\"nofollow\" href=\"https:\/\/www.instagram.com\/p\/C_gGzDRRNUe\">holidayheroesfoundation on Instagram<\/a><\/em><\/p>\n<p>Your efforts to humanize your brand will pay off. For example, <a rel=\"nofollow\" href=\"https:\/\/www.hootsuite.com\/resources\/julius-baer\">Armanino LLP<\/a>, a top 20 CPA and consulting firm, used Hootsuite Amplify to empower employees as brand ambassadors.<\/p>\n<p>This boosted the firm\u2019s reach and reputation with:<\/p>\n<ul class=\"wp-block-list\">\n<li>14,707 website clicks from employee posts<\/li>\n<li>19.2M people reached with employee content (+638% year-over-year)<\/li>\n<li>$232,375 in potential ad value created through employee advocacy<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\"><a rel=\"nofollow\" id=\"post-492193-_8q921lry40ni\"\/>9. Engage with your audience<\/h3>\n<p>The beautiful thing about social media is that it\u2019s a two-way street. People are reaching out to you who want to engage, to have a conversation.<\/p>\n<p>Good customer service isn\u2019t just about fielding complaints, either. Being open and receptive to talking with your audience humanizes your institution and helps build customer loyalty.<\/p>\n<figure class=\"wp-block-image size-large\"><picture decoding=\"async\" class=\"wp-image-492230\"><source type=\"image\/webp\" data-lazy-srcset=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-2-620x514.png.webp 620w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-2-310x257.png.webp 310w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-2-768x637.png.webp 768w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-2.png.webp 1324w\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20620%20514'%3E%3C\/svg%3E\" data-lazy-sizes=\"(max-width: 620px) 100vw, 620px\"\/><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"620\" height=\"514\" src=\"https:\/\/i0.wp.com\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-2-620x514.png?resize=620%2C514&#038;ssl=1\" alt=\"screenshot of a post on threads from vancity credit union\" data-lazy-srcset=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-2-620x514.png 620w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-2-310x257.png 310w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-2-768x637.png 768w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-2.png 1324w\" data-lazy-sizes=\"(max-width: 620px) 100vw, 620px\" data-lazy-src=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-2-620x514.png\"\/>\n<\/picture>\n<noscript><picture decoding=\"async\" class=\"wp-image-492230\"><source type=\"image\/webp\" srcset=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-2-620x514.png.webp 620w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-2-310x257.png.webp 310w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-2-768x637.png.webp 768w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-2.png.webp 1324w\" sizes=\"(max-width: 620px) 100vw, 620px\"\/><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"620\" height=\"514\" src=\"https:\/\/i0.wp.com\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-2-620x514.png?resize=620%2C514&#038;ssl=1\" alt=\"screenshot of a post on threads from vancity credit union\" srcset=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-2-620x514.png 620w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-2-310x257.png 310w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-2-768x637.png 768w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/Bank-Social-Media-2.png 1324w\" sizes=\"(max-width: 620px) 100vw, 620px\"\/>\n<\/picture>\n<\/noscript><\/figure>\n<p><em>Source: <\/em><a rel=\"nofollow\" href=\"https:\/\/www.threads.net\/@vancitycu\/replies\"><em>Vancity on Threads <\/em><\/a><\/p>\n<p>Respond to tweets and threads, engage with comments on Instagram, TikTok, and LinkedIn, and be sure to message back on Messenger.<\/p>\n<div class=\"&#10;&#9;&#9;&#9;&#9;&#9;&#9;content-upgrade _bonusVariantContentUpgrade&#10;&#9;&#9;&#9;&#9;&#9;&#9;style-default&#9;&#9;&#9;&#9;&#9;&#9;has-image&#9;&#9;&#9;&#9;&#9;\" style=\"&#10;&#9;&#9;&#9;&#9;&#9;background-color: #012b3a;&#9;&#9;&#9;&#9;&#9;color: #ffffff;&#9;&#9;&#9;&#9;&#9;\">\n<p>\t\t\t\t\t\t\t\t\t\t\t<a rel=\"nofollow noopener\" href=\"https:\/\/www.hootsuite.com\/resources\/blog\/social-trends-finserv\" class=\"cover\" data-ga-track-id=\"blog_monetization_inpost_cta\" target=\"_blank\"><\/p>\n<div class=\"all-content-wrapper\">\n<div class=\"image-wrapper\">\n\t\t\t\t\t\t\t\t\t<img data-recalc-dims=\"1\" loading=\"lazy\" width=\"1458\" height=\"1448\" decoding=\"async\" class=\"image\" src=\"https:\/\/i0.wp.com\/blog.hootsuite.com\/wp-content\/uploads\/2023\/11\/Social-Trends-2024.png?resize=1458%2C1448&#038;ssl=1\" http:=\"\" data-lazy-src=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2023\/11\/Social-Trends-2024.png\"\/><img data-recalc-dims=\"1\" loading=\"lazy\" width=\"1458\" height=\"1448\" decoding=\"async\" class=\"image\" src=\"https:\/\/i0.wp.com\/blog.hootsuite.com\/wp-content\/uploads\/2023\/11\/Social-Trends-2024.png?resize=1458%2C1448&#038;ssl=1\"\/>\n\t\t\t\t\t\t\t\t<\/div>\n<div class=\"text-wrapper\">\n<p>\t\t\t\t\t\t\t\t\t<span class=\"title\" style=\"display:block;font-weight:700;line-height:1;color:#ffffff;\"><br \/>\n\t\t\t\t\t\t\t\t\t\tSocial Trends Report for Financial Services\t\t\t\t\t\t\t\t\t<\/span><\/p>\n<p>Get a glimpse into the future of financial services on social media and build a strategy you can bank on.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a rel=\"nofollow noopener\" href=\"https:\/\/www.hootsuite.com\/resources\/blog\/social-trends-finserv\" class=\"btn-cu\" data-ga-track-id=\"ContentUpgrade_Right_CTA\" data-ga-track-info=\"Get the report\" target=\"_blank\">Get the report<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<h2 class=\"wp-block-heading\"><span id=\"Social_media_and_banking_how_to_measure_success\"><a rel=\"nofollow\" id=\"post-401537-_r92h7uybzrlx\"\/>Social media and banking: how to measure success<\/span><\/h2>\n<p>Success isn\u2019t just about likes and follows. Financial institutions need to approach social media with a strategic mindset, focused on the right metrics and using the best tools to track, analyze, and adapt. <\/p>\n<p><a rel=\"nofollow\" href=\"https:\/\/blog.hootsuite.com\/smart-social-media-goals\/\">Setting your social media goals<\/a> will give you insight into what you need to look for to determine your success.<\/p>\n<h3 class=\"wp-block-heading\"><a rel=\"nofollow\" id=\"post-492193-_f4d3ypzazf85\"\/>Use the right tool<\/h3>\n<p>The right tool can take your social strategy from basic to bossy. Not to brag (but to brag a little), Hootsuite\u2019s all-in-one solution helps credit unions, banks, and other financial institutions measure and manage every aspect of their social media presence.<\/p>\n<figure class=\"wp-block-image size-large\"><picture decoding=\"async\" class=\"wp-image-492273\"><source type=\"image\/webp\" data-lazy-srcset=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/NEW-Analytics-620x442.png.webp 620w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/NEW-Analytics-310x221.png.webp 310w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/NEW-Analytics-768x547.png.webp 768w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/NEW-Analytics-1536x1094.png.webp 1536w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/NEW-Analytics-2048x1459.png.webp 2048w\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20620%20442'%3E%3C\/svg%3E\" data-lazy-sizes=\"(max-width: 620px) 100vw, 620px\"\/><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"620\" height=\"442\" src=\"https:\/\/i0.wp.com\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/NEW-Analytics-620x442.png?resize=620%2C442&#038;ssl=1\" alt=\"Hootsuite Analytics dashboard overview\" data-lazy-srcset=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/NEW-Analytics-620x442.png 620w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/NEW-Analytics-310x221.png 310w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/NEW-Analytics-768x547.png 768w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/NEW-Analytics-1536x1094.png 1536w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/NEW-Analytics-2048x1459.png 2048w\" data-lazy-sizes=\"(max-width: 620px) 100vw, 620px\" data-lazy-src=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/NEW-Analytics-620x442.png\"\/>\n<\/picture>\n<noscript><picture decoding=\"async\" class=\"wp-image-492273\"><source type=\"image\/webp\" srcset=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/NEW-Analytics-620x442.png.webp 620w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/NEW-Analytics-310x221.png.webp 310w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/NEW-Analytics-768x547.png.webp 768w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/NEW-Analytics-1536x1094.png.webp 1536w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/NEW-Analytics-2048x1459.png.webp 2048w\" sizes=\"(max-width: 620px) 100vw, 620px\"\/><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"620\" height=\"442\" src=\"https:\/\/i0.wp.com\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/NEW-Analytics-620x442.png?resize=620%2C442&#038;ssl=1\" alt=\"Hootsuite Analytics dashboard overview\" srcset=\"https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/NEW-Analytics-620x442.png 620w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/NEW-Analytics-310x221.png 310w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/NEW-Analytics-768x547.png 768w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/NEW-Analytics-1536x1094.png 1536w, https:\/\/blog.hootsuite.com\/wp-content\/uploads\/2024\/09\/NEW-Analytics-2048x1459.png 2048w\" sizes=\"(max-width: 620px) 100vw, 620px\"\/>\n<\/picture>\n<\/noscript><\/figure>\n<p>You can get help with scheduling, reporting, and creating compliance content for credit unions and banks, or whatever else your heart desires.<\/p>\n<p><a rel=\"nofollow\" href=\"https:\/\/www.hootsuite.com\/platform\/analytics\">Hootsuite Analytics<\/a> will give you an overall view of what\u2019s working and what\u2019s not in your strategy, but there are other features the financial sector loves:<\/p>\n<ul class=\"wp-block-list\">\n<li><a rel=\"nofollow\" href=\"https:\/\/www.hootsuite.com\/platform\/publishing\"><strong>Scheduling<\/strong><\/a>: Plan posts across multiple platforms to stay consistent. You can reach your audience at optimal times using our <a rel=\"nofollow\" href=\"https:\/\/help.hootsuite.com\/hc\/en-us\/articles\/1260804306589-Discover-the-best-times-to-post\">Best Time to Publish tool<\/a>, even across different time zones.<\/li>\n<li><a rel=\"nofollow\" href=\"https:\/\/blog.hootsuite.com\/social-media-benchmarks\/\"><strong>Benchmarking<\/strong><\/a>: Compare your performance against competitors and industry standards to see where you stand. You can do this using <a rel=\"nofollow\" href=\"https:\/\/www.hootsuite.com\/platform\/analytics\">Hootsuite Analytics<\/a> <em>or <\/em>check out our complete guide to <a rel=\"nofollow\" href=\"https:\/\/blog.hootsuite.com\/social-media-benchmarks-for-financial-services\/\">social media benchmarks for financial services<\/a> (it\u2019s updated quarterly!).<\/li>\n<li><a rel=\"nofollow\" href=\"https:\/\/www.hootsuite.com\/platform\/listening\"><strong>Social listening<\/strong><\/a>: Monitor what people are saying about your brand, competitors, and industry trends in real time. This helps you stay proactive in managing your reputation and addressing concerns before they escalate.<\/li>\n<li><a rel=\"nofollow\" href=\"https:\/\/www.hootsuite.com\/platform\/social-media-inbox\"><strong>Community management<\/strong><\/a>: Hootsuite allows you to manage customer inquiries and responses from one dashboard, helping you with consistent communication.<\/li>\n<li><strong>Compliance and risk management<\/strong>: Hootsuite\u2019s monitoring tools ensure that your content stays compliant with financial regulations while protecting your brand from cyber threats.<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\"><a rel=\"nofollow\" id=\"post-492193-_xfas6bqqr917\"\/>Track the right metrics<\/h3>\n<p>To gauge the effectiveness of your social media efforts, focus on key performance indicators (KPIs) that align with your business goals.<\/p>\n<p><a rel=\"nofollow\" href=\"https:\/\/blog.hootsuite.com\/social-media-metrics\/\">Here are a few popular metrics<\/a> you might want to consider:<\/p>\n<h3 class=\"wp-block-heading\"><a rel=\"nofollow\" id=\"post-492193-_zec2dt4gepu1\"\/>Review results and adapt your strategy<\/h3>\n<p>The social strategies that work are the ones that are regularly reviewed and adapted. Take a look at your metrics using <a rel=\"nofollow\" href=\"https:\/\/www.hootsuite.com\/platform\/analytics\">Hootsuite Analytics <\/a>to see what\u2019s working and what\u2019s not, and adjust your budget and strategy accordingly.<\/p>\n<p>If a particular type of content performs better, lean into that. If engagement drops, reassess your approach. Your data is going to be the best indicator of what\u2019s working and what\u2019s not, letting you adjust your strategy for the best results and best use of your social media budget.<\/p>\n<p><strong>Hootsuite makes social marketing easy for financial service professionals. Manage all your networks, drive revenue, provide customer service, mitigate risk, and stay compliant \u2014\u00a0all from one easy-to-use dashboard. See the platform in action.<\/strong><\/p>\n<div class=\"side-rail-container\">\n<div class=\"side-rail-cta-inner-wrapper\">\n<div class=\"side-rail-cta style-default  rail-light\">\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Get more leads, engage customers and stay compliant with Hootsuite, the #1 social media tool for financial services.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:897,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}\" data-sheets-textstyleruns=\"{&quot;1&quot;:0}\uee10{&quot;1&quot;:73,&quot;2&quot;:{&quot;5&quot;:1}}\">Get more leads, engage customers and stay compliant with Hootsuite, the <strong>#1 social media tool for financial services<\/strong>.<\/span><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p><script async src=\"\/\/www.instagram.com\/embed.js\"><\/script><br \/>\n<br \/><br \/>\n<br \/><a href=\"https:\/\/blog.hootsuite.com\/bank-social-media\/\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you\u2019re looking to bank social media tips, you\u2019re in the right place. As a marketer in financial services, navigating bank and credit union social media accounts can be tricky. Balancing compliance regulations with creative content marketing is no small feat. And everything gets even trickier when you\u2019re managing multiple social media channels. Fortunately, we\u2019ve [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":8838,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[5],"tags":[],"class_list":["post-8837","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-agency"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>9 tips to boost trust + engagement - OK Design<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/okdesign.ca\/en\/9-tips-to-boost-trust-engagement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"9 tips to boost trust + engagement\" \/>\n<meta property=\"og:description\" content=\"If you\u2019re looking to bank social media tips, you\u2019re in the right place. As a marketer in financial services, navigating bank and credit union social media accounts can be tricky. Balancing compliance regulations with creative content marketing is no small feat. And everything gets even trickier when you\u2019re managing multiple social media channels. 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