{"id":8299,"date":"2024-07-30T17:30:51","date_gmt":"2024-07-30T17:30:51","guid":{"rendered":"https:\/\/tup.kxe.temporary.site\/surveymonkey-launches-a-cx-suite\/"},"modified":"2024-07-30T17:30:51","modified_gmt":"2024-07-30T17:30:51","slug":"surveymonkey-launches-a-cx-suite","status":"publish","type":"post","link":"https:\/\/okdesign.ca\/fr\/surveymonkey-launches-a-cx-suite\/","title":{"rendered":"SurveyMonkey launches a CX suite"},"content":{"rendered":"<p> <br \/>\n<\/p>\n<div><img data-recalc-dims=\"1\" fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/i0.wp.com\/martech.org\/wp-content\/uploads\/2023\/03\/SurveyMonkey-800x450.jpg?resize=800%2C450&#038;ssl=1\" class=\"attachment-large size-large wp-post-image\" alt=\"Survey Monkey offices\" style=\"margin-bottom: 15px\" \/><\/div>\n<p>SurveyMonkey, known for online surveys and feedback management, now offers a packaged suite of customer experience tools. Improved experiences will continue to be based on the customer feedback that flows through the SurveyMonkey Enterprise platform. <\/p>\n<p>The offering includes a native Salesforce integration, the ability to collect feedback across multiple channels and survey branding. <\/p>\n<p><strong>Why we care.<\/strong> Although pricing details are not available, this looks like a move to make improved CX available to small and medium businesses as well as the enterprise. Based on familiar tools like surveys it also looks simpler and more accessible than some experience management solutions.<\/p>\n<p><strong>Specific features. <\/strong>The new CX suite includes these features:<\/p>\n<ul>\n<li><strong>AI-powered surveys.<\/strong> SurveyMonkey Genius, powered by GPT, supports the creation of surveys and analyzes the results.\u00a0<\/li>\n<li><strong>Benchmarking for CX. <\/strong>Track CX progress with customer satisfaction score, Net Promoter Score, and customer effort score.<\/li>\n<li><strong>Multichannel feedback collection<\/strong>. Customer feedback is collected across email, web, SMS, social media and in-app channels.<\/li>\n<li><strong>Many integrations. <\/strong>In addition to the native Salesforce integration, the suite also offers integrations with Marketo, HubSpot, Power BI, Tableau and other solutions.<\/li>\n<\/ul>\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile is-vertically-aligned-center has-black-color has-white-background-color has-text-color has-background\" style=\"grid-template-columns:44% auto\">\n<figure class=\"wp-block-media-text__media\"><a rel=\"nofollow\" href=\"https:\/\/www.surveymonkey.com\/r\/HN2NQGJ\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"549\" height=\"354\" src=\"https:\/\/i0.wp.com\/martech.org\/wp-content\/uploads\/2024\/06\/2024-replacement-survey-logo.png?resize=549%2C354&#038;ssl=1\" alt=\"\" class=\"wp-image-392896 size-full\" \/><\/a><\/figure>\n<div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"h-are-you-getting-the-most-from-your-stack-take-our-brief-2024-martech-replacement-survey\"><a rel=\"nofollow\" href=\"https:\/\/www.surveymonkey.com\/r\/HN2NQGJ\">Are you getting the most from your stack? Take our brief 2024 MarTech Replacement Survey<\/a><\/h2>\n<\/div>\n<\/div>\n<p><!-- START INLINE FORM --><\/p>\n<div class=\"nl-inline-form border py-2 px-1 my-2\">\n<div class=\"row\">\n<div class=\"col-12\">\n<div id=\"nl-inline-error\" class=\"alert alert-danger mb-1 d-none\"><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"row align-items-center justify-content-center nl-inline-container\">\n<div class=\"col-12 col-lg-auto pb-2 pb-lg-0\">\n<p class=\"inline-form-text text-center mb-0\">Email:<\/p>\n<\/p><\/div>\n<div class=\"col-12 col-lg-8 pe-lg-0\">\n<div class=\"form-nl-inline\">\n<div class=\"row g-0\">\n<div class=\"form-group col-12 col-lg-8 mb-0\">\n<p>\t\t\t\t\t\t\t<label for=\"nl-inlineEmail\" class=\"visually-hidden\">Business email address<\/label><\/p><\/div>\n<div class=\"col-12 col-lg-4 col-xl-4 mb-0\">\n<div id=\"article_inline_captcha\"><\/div>\n<p>\t\t\t\t\t\t\t<button id=\"inline-button\" class=\"btn btn-newsletter inlineButton w-100 rounded-0\" type=\"submit\" name=\"submit_button\">Sign me up!<\/button><br \/>\n\t\t\t\t\t\t\t<button id=\"nl-inline-processing\" class=\"d-none btn btn-newsletter inlineButton w-100 rounded-0\" type=\"button\" disabled><span class=\"spinner-border spinner-border-sm\" role=\"status\" aria-hidden=\"true\"><\/span>&nbsp;&nbsp;&nbsp;Processing&#8230;<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"col-12 col-lg-auto\">\n<p class=\"text-center mb-0\" style=\"font-size: .75rem\"><a rel=\"nofollow noopener\" class=\"nl-terms\" href=\"https:\/\/martech.org\/terms-of-service\/\" target=\"_blank\" aria-label=\"opens in a new tab\">See terms.<\/a><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<p><!-- END INLINE FORM --><\/p>\n<p>The post <a rel=\"nofollow\" href=\"https:\/\/martech.org\/surveymonkey-launches-a-cx-suite\/\">SurveyMonkey launches a CX suite<\/a> appeared first on <a rel=\"nofollow\" href=\"https:\/\/martech.org\">MarTech<\/a>.<\/p>\n<p><br \/>\n<br \/><a href=\"https:\/\/martech.org\/surveymonkey-launches-a-cx-suite\/\">Source link <\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>SurveyMonkey, known for online surveys and feedback management, now offers a packaged suite of customer experience tools. Improved experiences will continue to be based on the customer feedback that flows through the SurveyMonkey Enterprise platform. The offering includes a native Salesforce integration, the ability to collect feedback across multiple channels and survey branding. Why we [&hellip;]<\/p>","protected":false},"author":3,"featured_media":8300,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[5],"tags":[],"class_list":["post-8299","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-agency"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>SurveyMonkey launches a CX suite - OK Design<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/okdesign.ca\/fr\/surveymonkey-launches-a-cx-suite\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SurveyMonkey launches a CX suite\" \/>\n<meta property=\"og:description\" content=\"SurveyMonkey, known for online surveys and feedback management, now offers a packaged suite of customer experience tools. 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