How is your marketing team using generative AI? Here are the results of a poll I did earlier this year:\u00a0<\/p>\n
![\"How](\"https:\/\/i0.wp.com\/martech.org\/wp-content\/uploads\/2024\/10\/How-email-marketers-use-ChatGPT-and-generative-AI-Poll-results.jpg.webp?resize=1429%2C714&ssl=1\")
<\/figure>\n<\/div>\nWhile this poll focused on email marketing professionals, the results align with trends across the broader marketing landscape. But from my experience, copywriting isn\u2019t the most effective use of generative AI.\u00a0<\/p>\n
Here are three areas where generative AI can truly add value \u2014 if your marketing team wants to make the most of AI, start here, not with copywriting.<\/p>\n
Use case 1: Enhance your marketing foundations<\/h2>\n
Your marketing team should have foundational information for every campaign they create, such as:<\/p>\n
- \n
- Features, advantages and benefits (FAB) analysis.<\/li>\n
- Potential obstacles and solutions.<\/li>\n
- Target audience descriptions.<\/li>\n
- Pricing details.<\/li>\n
- Offers.\u00a0<\/li>\n<\/ul>\n
In essence, this is the critical information that forms the basis of the creative brief.<\/p>\n
Case study<\/h3>\n
Earlier this year I was working with a university client and needed an FAB analysis for earning an MBA. I earned my MBA (from Georgetown University, Hoya Saxa!), so I could have created this from my own experience. However, I decided to collaborate with the custom \u201cmarketing strategist\u201d GPT I created to save time.\u00a0<\/p>\n
I quickly drafted a short, not very detailed, FAB analysis, made a list of relevant web pages from the client\u2019s site and third-party sites about the value of an MBA and shared it all with the AI. Then I asked the custom GPT to enhance and expand on the FAB analysis I had provided.\u00a0<\/p>\n
In less than a minute, I had a high-quality list of 12 features, each with benefits and advantages. I reviewed it and asked the GPT for a few tweaks, but the process was much quicker than it would have been without the AI.\u00a0<\/p>\n
The value AI provides<\/h3>\n
Many people talk about the value of generative AI in terms of the quantity of information it ingests. For me, it\u2019s in its ability to quickly ingest and synthesize information. We\u2019re directing it to specific, relevant information and asking it to digest it, identify what\u2019s important for the project and deliver the output in a usable format.<\/p>\n
For this use case, generative AI increased my productivity while maintaining the quality of the deliverable.\u00a0<\/p>\n
Dig deeper: Data analysis and market research top list of AI use cases<\/a><\/em><\/strong><\/p>\n
Use case 2: Receive persona feedback on your marketing campaigns<\/h2>\n
This use case is more fun than the first one. Generative AI can act like a prospect or customer persona and give your marketing team feedback on your campaigns to optimize them as they are creating them.\u00a0<\/p>\n
Case study<\/h3>\n
Earlier this month, I created a custom \u201cpersona\u201d GPT and named it Sarah. I asked for feedback on the FABs my custom \u201cmarketing strategist\u201d GPT and I had created for a campaign marketing a mail-order barbeque sampler that serves eight for holiday entertaining.<\/p>\n
Sarah liked most of them \u2014 but she had four suggestions for improvement.\u00a0<\/p>\n
Some of her feedback was not helpful. For instance, she suggested that we expand the focus of the FABs from winter holiday entertaining to various occasions, like birthday parties and summer get-togethers. But this is specifically a winter holiday campaign, so we disregarded that.<\/p>\n
Some of her feedback was very helpful. For instance, the FABs talked about the barbeque being premium, authentic and \u201cthe best\u201d of its category. Sarah asked for more details on why this was. She suggested adding information about unique cooking methods, specific ingredients and other things that would strengthen these claims.\u00a0<\/p>\n
I relayed this information to my custom \u201cmarketing strategist\u201d GPT, which revised the FABs to address Sarah\u2019s feedback. Then, I ran the revised FABs past Sarah to ensure we addressed her concerns.<\/p>\n
The value AI provides<\/h3>\n
In this case, my custom \u201cpersona\u201d GPT identified a blind spot in the FABs \u2014 a lack of support for some of our claims. It\u2019s always good to get a second set of eyes on something. Using an AI for this is more cost-effective than using a real person, and it allows us to create a feedback source based specifically on our target audience.\u00a0<\/p>\n
For this use case, generative AI gave me feedback from my target audience to optimize my campaign as we developed it.\u00a0\u00a0<\/p>\n
Dig deeper: 6 ways to use generative AI for your marketing<\/a><\/em><\/strong><\/p>\n
Use case 3: Create charts and graphs from raw data in spreadsheets<\/h2>\n
If charts and graphs are a big part of your marketing team\u2019s jobs, this use case may be helpful. But it makes me sad, as I enjoy creating charts and graphs in Excel.\u00a0<\/p>\n
Case study<\/h3>\n
I\u2019ve begun using AI to create the standard charts and graphs I use to report on campaign performance. It\u2019s pretty easy. I simply upload a spreadsheet to my custom \u201cdata scientist\u201d GPT and request the specific charts and graphs I need.<\/p>\n
This GPT is designed to follow specific configuration instructions I provided:<\/p>\n
- \n
- Metrics<\/strong>: A document outlines key metrics, how to calculate them and includes sample data with calculations.<\/li>\n
- Examples<\/strong>: Sample charts and graphs serve as models for the desired look and feel of the output.<\/li>\n
- Conception De Marque<\/strong>: A branding guide, including company colors and logo, ensures consistency in visual elements.<\/li>\n<\/ul>\n
I upload a spreadsheet of raw data and ask for the charts and graphs I need by name. I always make sure the column names align with the provided metrics documents; if any discrepancies arise, the GPT will prompt for clarification.\u00a0<\/p>\n
I always double-check the calculations. To date, they\u2019ve always been correct. While accurate, the GPT\u2019s charts and graphs aren\u2019t as visually appealing as I\u2019d like. As an example, here\u2019s the GPT\u2019s version of the bar chart that appears at the beginning of this article:\u00a0<\/p>\n
\n![\"How](\"https:\/\/i0.wp.com\/martech.org\/wp-content\/uploads\/2024\/10\/How-email-marketers-use-ChatGPT-and-generative-AI-Poll-results-by-GPT.png.webp?resize=1429%2C676&ssl=1\"\/)
![\"How](\"https:\/\/i0.wp.com\/martech.org\/wp-content\/uploads\/2024\/10\/How-email-marketers-use-ChatGPT-and-generative-AI-Poll-results-by-GPT.png.webp?resize=1429%2C676&ssl=1\")
<\/figure>\n<\/div>\nSee what I mean? I\u2019ve tried to provide creative guidance to the GPT to get a look and feel closer to what I can get with Excel to no avail.\u00a0<\/p>\n
The value AI provides<\/h3>\n
I would love AI to be really good at this kind of rote work. It does the job well enough and faster than I could, though not as visually polished. Hopefully, its creative output will improve over time.<\/p>\n
For this use case, generative AI saves me time by handling rote work that I would otherwise have to do myself.\u00a0\u00a0<\/strong><\/p>\n
Dig deeper: How to use generative AI in copywriting for an A\/B testing program<\/a><\/em><\/strong><\/p>\n
Using generative AI beyond copywriting<\/h2>\n
AI is this year\u2019s \u201cbright shiny thing.\u201d Instead of buying into the hype or being completely skeptical, your organization should encourage your marketing and other internal teams to find practical, realistic tasks where AI provides value.\u00a0<\/p>\n
Despite what 83% of email marketers do, I don\u2019t see copywriting at the top of the list. The best way to get up the AI learning curve is to experiment and share our experiences.\u00a0\u00a0<\/p>\n
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Contributing authors are invited to create content for MarTech and are chosen for their expertise and contribution to the martech community. Our contributors work under the oversight of the editorial staff<\/a> and contributions are checked for quality and relevance to our readers. The opinions they express are their own.<\/em><\/p>\n
- Examples<\/strong>: Sample charts and graphs serve as models for the desired look and feel of the output.<\/li>\n
- Metrics<\/strong>: A document outlines key metrics, how to calculate them and includes sample data with calculations.<\/li>\n