Digital asset management can play a vital role in your marketing organization, unifying online and offline marketing channels and providing more efficient marketing resource allocation.
Given all of that promise, marketers are certainly evaluating these technologies and one crucial part of that process is the demo.
Things to think about before your DAM demo
It’s important to set up demos as close to each other as possible to help make relevant comparisons. Also, make sure all potential internal users are on the demo call, and pay attention to the following:
- How easy is the platform to use?
- Does the vendor seem to understand our business and our marketing needs?
- Are they showing us our “must-have” features?
Explore DAM solutions from vendors like Adobe, Bynder, Cloudinary and more in the full MarTech Intelligence Report on digital asset management platforms.
Questions to ask during your DAM vendor demo
The following 20 questions will help gauge if these platforms are right for your organizations.
File types
- What file types do you support, meaning users can view thumbnails and also convert those files into other formats as needed?
- What file types can be uploaded and downloaded, but aren’t officially supported?
Integrations
- Do you offer native, off-the-shelf integrations with third-party systems such as web content management, mobile apps, marketing automation platforms, etc.? If so, which ones?
- Are APIs available? Is access included in the pricing?
Infrastructure and onboarding
- What makes this platform technically unique from all the others?
- How difficult is the platform set up and implementation? How long will it take for us to be up and running on the system?
- How intuitive is the platform user interface? How easy is it for business users to customize the machine learning-based models or settings?
- What is your service reliability guarantee?
- Do you host the content yourself or who do you work with for hosting capabilities?
- How scalable is the platform? How much data can it handle in terms of file size and simultaneous interactions across a wide geographic area?
Pricing and support
- What is pricing based on? What features are included? Are there additional fees (consulting, add-on features, APIs, quotas)?
- What is the minimum contract length? Is there a short-term contract or an “out” clause if things don’t work out?
- Is a free trial or pilot program available?
- Can your platform be white-labeled for agencies or multi-location marketers?
- Who will be the day-to-day contact?
- Are there provisions for reimbursement if a software glitch or outage means you need to spend money (or you lose money) because of the problem?
- What kind of customer support is available? Can I pick up the phone to report problems?
Strategy and product roadmap
- Do you have other clients in my vertical?
- How does the company handle requests for product modifications?
- What new features are you considering? What’s the long-term roadmap and launch dates?
Digital asset management platforms: A snapshot
What is it? Anyone who’s struggled to find a file on their computer or shared drive understands the pain of tracking down content. And when you consider the sheer amount of files you need to sort through when many versions are created to resonate with specific audiences, these tasks can feel overwhelming. Digital asset management platforms simplify these tasks by bringing all of your marketing content together.
Why are they important? Marketers are creating engaging content for more channels than ever before, which means the software used to manage these assets is gaining importance. What’s more, the communications between businesses and their customers are increasingly digital. Marketing content today is created in a wide variety of formats and distributed wherever consumers are digitally connected.
Why we care. When those creating and using content aren’t near one another, having a central repository for assets is helpful. Finding the right content for your audience is made simpler when each version is organized in the same location. For these reasons and more, your marketing operations could benefit from adopting a digital asset management system.
About the author
Pamela Parker is Research Director at Third Door Media’s Content Studio, where she produces MarTech Intelligence Reports and other in-depth content for digital marketers in conjunction with Search Engine Land and MarTech. Prior to taking on this role at TDM, she served as Content Manager, Senior Editor and Executive Features Editor. Parker is a well-respected authority on digital marketing, having reported and written on the subject since its beginning. She’s a former managing editor of ClickZ and has also worked on the business side helping independent publishers monetize their sites at Federated Media Publishing. Parker earned a master’s degree in journalism from Columbia University.
